YOUR
MTC Federal Credit Union is launching a NEW Digital Banking platform on Monday, November 4th, after 9:00 AM EST. It is all part of our Next Level Banking initiative to deliver better products and services to you — our valued members.
Here’s everything you need to know to ensure a smooth transition.
KEY DATES TO REMEMBER
October 28 – Cut-off for Established Bill Payments/Payees
Ensure your bill payments and payees are set before the transition.
November 3 – Access Cut-off for WebBranch and Mobile App
During the transition, the current WebBranch and Mobile App will no longer be accessible. Attempting to access these tools during this time will result in an error message.
November 4th – Launch Day!
The new Digital Banking platform will go live! You’ll need to complete registration and log in for the first time. Plus, don’t forget to download the NEW MTC Federal Digital Banking App for a better, faster experience.
WHAT TO
EXPECT ON
LAUNCH DAY
Re-establish your login:
When the new platform is live, all members will need to create a new login ID and password. Be sure to have the following information on hand:
- Account number or debit card number
- Date of birth
- Social Security number
What’s Changing and
What’s Staying the Same.
USER ID
- You’ll need to create a new User ID.
- Joint members will now have the option to create their own unique User ID.
- Requirements: 8-20 alphanumeric characters (no special characters allowed).
PASSWORD
- Passwords must be 10 - 20 characters long.
- Include at least 2 letters and 4 unique characters.
- No repeating characters more than 3 times.
- 1 special character and 1 upper case letter are required.
THE FEATURES YOU WANT & BENEFITS YOU DESERVE
Everything about the new platform is about a better (and easier) banking process for you.
It starts with an enhanced user experience that makes banking with MTC Federal a breeze.
The advanced security measures ensure you are always protected, and the superior
financial management tools are there to support your financial goals.
-
Enhanced Experience
Intuitive Interface: Easy navigation and a modern design for a seamless banking experience.
Customizable Dashboard: Personalize your banking dashboard to quickly access the features you use most. -
Advanced Security
Identity Theft Protection: Benefit from monitoring and alerts that help safeguard your personal information.
Secure Access: Enjoy peace of mind knowing your credit information is protected with advanced security measures. -
Comprehensive Services
Online Account Opening: Open new accounts directly from your dashboard.
Loan Application: Apply for a loan online with streamlined processes.
Skip-a-Pay: Easily skip a loan payment when you need a break. -
Financial Management Tools
Savings Jar: Set aside money for specific goals and track your progress.
Budgeting Tools: Manage your budget and track spending with built-in financial tools.
Credit Management: Monitor your credit score and get tips for improvement. -
24/7 Banking
Mobile & Desktop Compatibility: Access your accounts from any device, anywhere, anytime.
Bill Pay: Pay bills securely and schedule payments in advance.
Remote Deposit: Deposit checks effortlessly from anywhere, at any time, directly through your phone or tablet.
Transfer Funds: Easily transfer money between your accounts or to other members.
KEY FEATURES YOU CAN COUNT ON
ACH Payments/Direct Deposits: Your current routing and account numbers will remain the same, and there will be no impact on direct deposits.
Bill Pay: Any current payees and scheduled payments will automatically transfer to the new platform—no action needed!
Quicken: Quicken integration will remain active.
Statements: Your past statements will stay the same. If you currently receive paper statements, you’ll continue receiving them.
E-Statements: They will be available within the new platform.
Check out all the NEW Features and Benefits coming November 4th:
Learn MorePrepare for a seamless Digital Banking experience with MTC Federal! If you have any questions or need assistance, our team is ready to help.